Terms & Conditions

Welcome to Jodhpur Vriksh. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Jodhpur Vriksh reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will be effective once published on this website.

By continuing to use our website after changes are published, you acknowledge and accept the revised terms.

2. Products & Product Information

We make every effort to display our products, images, colours, dimensions, materials, and descriptions as accurately as possible.

However, please note that:

  • Our furniture may feature natural variations in wood grain, texture, colour, knots, and finish.
  • Handcrafted products may have minor variations that are a natural characteristic of handmade furniture.
  • Colours may appear slightly different depending on your screen or device.
  • Product dimensions may have minor variations due to the handcrafted nature of certain products.

Such natural variations should not be considered manufacturing defects.

3. Product Prices

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices, offers, discounts, and product availability may be changed or withdrawn at any time without prior notice.

We reserve the right to correct any pricing or listing errors that may occur on the website.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected product.

An order is considered accepted once payment has been successfully received and the order has been confirmed by Jodhpur Vriksh.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Incomplete or incorrect customer information
  • Suspected fraudulent activity
  • Logistical or delivery limitations

If an order is cancelled after payment has been received, the applicable refund will be processed through the original payment method or another suitable method.

5. Payments

Customers must provide accurate and complete payment and billing information when placing an order.

Orders will generally be processed only after successful payment confirmation.

We are not responsible for delays caused by payment gateways, banks, or other third-party payment providers.

6. Delivery

We aim to deliver orders within the estimated delivery timeframe communicated at the time of purchase.

However, delivery timelines are estimates and may vary depending on:

  • Product availability
  • Delivery location
  • Product size and weight
  • Logistics partners
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances

Please refer to our Shipping & Delivery Policy for additional information.

7. Furniture Assembly

Where applicable, assembly requirements will be communicated with the product or order.

Customers should follow the provided assembly instructions carefully. Where professional assembly is not included, Jodhpur Vriksh is not responsible for damage caused by incorrect assembly or handling.

8. Cancellations, Returns & Refunds

Orders may be cancelled, returned, or refunded only in accordance with our applicable Cancellation, Return & Refund Policy.

Certain products may not be eligible for return due to their size, customised nature, handcrafted construction, or other product-specific conditions.

Please review the applicable policy before placing an order.

9. Damaged Products

If a product arrives damaged, customers should contact Jodhpur Vriksh promptly with clear photographs and/or videos showing:

  • The outer packaging
  • The packaging condition
  • The product
  • The damaged area

Customers should retain the original packaging until the issue has been resolved.

10. Website Use

You agree to use the Jodhpur Vriksh website only for lawful purposes.

You must not:

  • Attempt to gain unauthorised access to the website or its systems.
  • Use the website for fraudulent purposes.
  • Copy, reproduce, or misuse website content without permission.
  • Interfere with the operation or security of the website.
  • Upload or transmit malicious software or harmful content.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layout
  • Product descriptions

is owned by or licensed to Jodhpur Vriksh and is protected by applicable intellectual property laws.

No content may be reproduced, copied, distributed, modified, or commercially used without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, and other technology providers.

The use of these services may be subject to the respective third party's terms and policies.

Jodhpur Vriksh is not responsible for interruptions or failures caused by third-party services beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Jodhpur Vriksh shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Our responsibility in relation to a product or order will generally be limited to the remedies available under our applicable policies and applicable law.

14. Force Majeure

Jodhpur Vriksh shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, strikes, or other unforeseen events.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction of the courts in India.

17. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or any other matter, please contact us through the contact details provided on our website.

Jodhpur Vriksh
Rooted in Tradition, Crafted for Today.