Return & Cancellation Policy
At Jodhpur Vriksh, we carefully inspect and securely pack every product before dispatch. As our furniture is often handcrafted, bulky, and made using natural materials, we have specific guidelines for cancellations, returns, replacements, and refunds.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Cancellation requests may be accepted only if the order has not yet been dispatched or entered into the shipping process.
Once an order has been dispatched, cancellation may no longer be possible.
For approved cancellations, the applicable refund will be processed through the original payment method.
Returns
Returns are accepted only in cases where the product:
- Arrives damaged
- Has a manufacturing defect
- Is significantly different from the product ordered
A return request must be raised within 48 hours of delivery.
To initiate a return or damage claim, customers must provide clear photographs and/or videos showing the product and the packaging.
Damaged Products
If your product arrives damaged:
- Take photographs of the outer packaging before opening it, wherever possible.
- Take clear photographs/videos of the damaged product.
- Contact us within 48 hours of delivery.
- Keep the original packaging until the matter has been resolved.
Our team will review the submitted information and determine the appropriate resolution.
Depending on the circumstances, the resolution may include:
- Repair
- Replacement of the damaged component
- Replacement of the product
- Refund
The final resolution will depend on the nature and extent of the damage.
Non-Returnable Situations
Returns may not be accepted for:
- Change of mind after delivery
- Incorrect size selection by the customer
- Colour preference changes
- Minor variations in natural wood grain
- Natural knots, textures, or variations in wood
- Minor variations resulting from handcrafted production
- Damage caused after delivery due to improper handling
- Damage caused by incorrect assembly
- Normal wear and tear
- Products that have been modified or altered by the customer
Natural wood is a living material, and variations in grain, colour, texture, and markings are part of its character and should not be considered defects.
Customised Products
Custom-made, personalised, or specially customised products may not be eligible for cancellation or return once production has started.
Please confirm all specifications carefully before placing an order for a customised product.
Refunds
Once a refund has been approved, the refund will be initiated through the applicable payment method.
The time required for the amount to reflect in your account may vary depending on your bank or payment provider.
Any applicable deductions, charges, or non-refundable fees will be communicated to the customer where applicable.
Return Shipping
If a return is approved because of a manufacturing defect or damage during transit, Jodhpur Vriksh will determine the appropriate return or replacement process.
For returns that are approved for other reasons, the applicable shipping or handling charges may be borne by the customer.
Exchanges
Product exchanges are subject to product availability and approval by Jodhpur Vriksh.
An exchange is not guaranteed if the requested replacement product is unavailable.
How to Contact Us
For cancellation, return, replacement, or refund requests, please contact Jodhpur Vriksh through the contact details provided on our website.
Please include your order number, contact details, and photographs/videos wherever applicable.